Healthcare providers looking for IT that provides ROI

张琨

DAYTON, OH – Healthcare providers are becoming more cautious with IT spending and are looking for products, such as self-service solutions, that have a measurable return on investment, according to a new survey.
The survey, conducted by Healthcare Informatics Research, polled 435 IT professionals between Nov. 25 and Dec. 4, 2008 and was commissioned by the NCR Corporation, a global technology company based in Dayton, Ohio.
The survey indicates that one in three healthcare organizations are either postponing non-essential projects or imposing longer IT project implementation timeframes in an effort to curb spending.
According to the study, one of the biggest challenges providers face is ensuring the accuracy of medical claims. Most care providers say their staffs spend hours finding missing and/or correcting inaccurate claims-related data after the patient visit.
Forty-six percent say they expect staff to devote between one and five hours per week to cleaning up claims, and more than 50 percent estimate that at least one in 10 claims is denied based on inaccurate or incomplete data.
Study participants ranked verification of insurance, demographic information and outstanding balances as most important to improving revenue cycle management.
According to NCR, healthcare providers using self-service technology for patient check-in have seen co-payment collections increase by up to 40 percent and insurance claim denials decrease by up to 36 percent.
"With the current economic climate, we have to be very strategic with how we spend our IT dollars," said Tim Reiner, senior revenue officer for the Adventist Health System. "By utilizing NCR's self-service technology, we've been able to consistently increase data accuracy, solicit outstanding patient balances and boost collections. In 2008, 4 percent of all payments, representing more than $4.87 million in revenue, were received through self-service channels including the on-site check-in kiosks and online bill pay."
"The slowdown in the economy is impacting every organization in every industry," said Chakri Toleti, NCR's vice president of healthcare industry marketing. "Our goal is to facilitate consumer-driven healthcare that will make organizations more efficient and profitable so they can succeed in these tough economic times."

tangshanren

医疗保健供应商寻找它提供的投资回报率
代顿，啊-医疗保健供应商变得更加谨慎与IT开支正在寻找产品，如自助服务解决方案，即有一个可衡量的投资回报率，根据一项新的调查。
进行这次调查研究医疗信息，调查的435名IT专业人士之间的11月25日和12月4日， 2008年和受委托的NCR公司是一家全球性技术公司，总部设在俄亥俄州代顿。
调查表明，三分之一的医疗机构或者推迟非必要的项目或实施时间越长，项目执行时间，以抑制支出。
根据这项研究，最大的挑战之一是确保供应商所面临的准确性医疗报销。最关心的供应商说，他们的工作人员花费大量时间寻找失踪和/或纠正不准确的索赔有关的数据后，病人的访问。
42百分之六的工作人员说，他们预计投入1至5个小时每周清理债权，以及百分之五十以上的估计，至少有10件是在否认基于不准确或不完整的数据。
参与研究的排名核查保险，人口信息和未清余额为最重要的是要提高收入周期管理。
据NCR公司，医疗保健机构使用自助服务技术为病人检查中看到了共同支付收藏增加了百分之四十和保险索赔否认减少高达百分之三十六。
“在目前的经济环境，我们必须非常战略与我们如何度过我们的IT美元，说： ”蒂姆赖高级收入主任台安卫生系统。 “通过利用NCR的自助服务技术，我们已经能够不断提高数据的准确性，征求优秀病人余额和增加集合。在2008年，百分之四的所有付款，超过四百八十七点○○○万美元的收入，收到了通过自我服务渠道，包括现场检查亭和在线帐单支付。 “
“在经济放缓的影响每一个组织在每一个行业，说： ”琳Toleti ， NCR公司的副总裁医疗保健行业营销。 “我们的目标是促进消费驱动的医疗保健，使组织更有效率和盈利能力，以便他们能够成功地在这些艰难的经济时代。 ”